Privacy Policy

Who We Are

This website is operated by SAVI ENTERPRISES.

Our official website address is:

Information We May Collect

The information we collect depends on how you interact with SAVI ENTERPRISES and our website.

How We Use Your Information

Information provided to SAVI ENTERPRISES may be used for purposes connected with our website, business operations and customer transactions.

• Processing customer orders.
• Preparing product quotations.
• Generating invoices and commercial documents.
• Responding to product enquiries.
• Communicating product prices and availability.
• Coordinating product delivery.
• Providing customer support.
• Managing customer accounts.
• Improving website functionality.
• Preventing spam, misuse or fraudulent activity.
• Maintaining financial and transaction records.
• Complying with applicable business requirements.

Product Orders and Purchases

When you purchase a product through our website, we may collect information required to process and complete the transaction.

This information may include your name, telephone number, email address, billing address, shipping address, product details, order value, GST details where applicable and transaction information.

We may use this information to:

• Process and confirm your order.
• Generate invoices.
• Arrange product dispatch.
• Coordinate delivery.
• Communicate order status.
• Provide after-sales assistance.
• Maintain required transaction records.

Payment Information

Payments made through our website may be processed through third-party payment gateways, banking services or authorised payment providers.

Payment providers may collect information necessary to process a transaction according to their own terms and privacy practices.

SAVI ENTERPRISES may receive transaction-related details including:

• Transaction amount.
• Payment status.
• Payment method.
• Transaction reference number.
• Order reference.

Product Enquiries and Quotations

When you submit a product enquiry or request a quotation, SAVI ENTERPRISES may collect information such as:

• Your name.
• Company name.
• Email address.
• Mobile number.
• Location.
• Product requirement.
• Required quantity.
• Other information provided in the enquiry.

We use this information to prepare quotations, communicate product information and provide relevant sales assistance.

Comments

When visitors leave comments on our website, we may collect the information entered in the comments form together with the visitor’s IP address and browser user-agent information.

This information may be used to support moderation, website security and spam detection.

An anonymised string generated from your email address, sometimes referred to as a hash, may be provided to the Gravatar service to determine whether you use that service.

After your comment is approved, your profile picture may be visible publicly in connection with your comment where the website uses this functionality.

Product Reviews

Customers may have the option to submit product ratings, reviews or feedback on selected product pages.

Where a review is submitted, information such as the displayed customer name, review text, rating and related information may be stored and displayed publicly after moderation.

Visitors should avoid including confidential or sensitive personal information in publicly visible reviews.

Media

If you upload images to our website, you should avoid uploading images containing embedded location information such as EXIF GPS data.

Visitors to the website may be able to download publicly available images and extract embedded metadata from them.

Cookies

SAVI ENTERPRISES may use cookies and similar technologies to support website functionality and improve the user experience.

Comment Cookies

If you leave a comment on our website, you may choose to save your name, email address and website in cookies.

This is intended to save you from entering the same information again when submitting another comment.

Login Cookies

If you visit a login page, a temporary cookie may be used to determine whether your browser accepts cookies.

When you log in, additional cookies may be used to save login information and screen display preferences.

Remember Me

Where the “Remember Me” feature is available, login information may remain active for a longer period until the cookie expires or the user logs out.

Shopping Cookies

Our online shop may use cookies necessary to remember products in a shopping cart, maintain checkout functionality and provide customer account features.

Embedded Content from Other Websites

Pages on SAVI ENTERPRISES may include embedded content such as:

• Videos.
• Images.
• Maps.
• Social media content.
• Articles.
• Other external website content.

Embedded content from another website may behave in the same way as if the visitor had visited that third-party website directly.

Such websites may collect information, use cookies or apply additional tracking technologies according to their own privacy policies.

WhatsApp, Email and Telephone Communication

If you contact SAVI ENTERPRISES using WhatsApp, telephone or email, we may retain relevant communication information.

This may be used to:

• Respond to product enquiries.
• Provide quotations.
• Process an existing order.
• Coordinate delivery.
• Provide customer support.
• Maintain relevant business records.

Who We May Share Your Information With

SAVI ENTERPRISES may share information with service providers where reasonably necessary to operate our website or fulfil a customer transaction.

These may include:

• Payment gateway providers.
• Banks and payment services.
• Courier and logistics companies.
• Website hosting providers.
• Website technical service providers.
• Email communication providers.
• Accounting or professional service providers.
• Government or regulatory authorities where legally required.

Password Reset

Where website account functionality is available and a customer requests a password reset, the customer’s IP address may be associated with the password reset process or included in relevant security communication.

How Long We Retain Your Information

Information may be retained for as long as reasonably necessary for the purpose for which it was collected and for appropriate business or record-keeping purposes.

Comments

Comments and associated metadata may be retained so that follow-up comments can be recognised and moderated appropriately.

Registered Users

Where users create an account, personal information provided in the user profile may be stored while the account remains active and for an appropriate period afterwards.

Orders

Product orders, invoices, transaction records and related information may be retained for appropriate accounting, taxation and business record purposes.

Product Enquiries

Enquiry and quotation information may be retained for reasonable follow-up, customer support and business purposes.

Your Rights Over Your Information

Depending on applicable requirements and circumstances, you may contact SAVI ENTERPRISES regarding personal information associated with you.

You may request:

• Information regarding personal data held about you.
• Correction of inaccurate information.
• Updating of outdated information.
• Completion of incomplete information.
• Deletion of information where appropriate.
• Assistance with an account-related privacy request.

Marketing Communications

Where appropriate, SAVI ENTERPRISES may communicate product information, business updates or promotional information to customers who have provided the relevant contact details.

Customers may request that promotional communications be stopped by contacting us.

Communications necessary for an existing transaction, quotation, order, delivery or support request may still be sent where required.

Data Security

SAVI ENTERPRISES takes reasonable measures intended to protect information against:

• Unauthorised access.
• Unauthorised disclosure.
• Misuse.
• Loss.
• Unauthorised alteration.

However, no internet transmission, website or digital storage method can be guaranteed to be completely secure.

Third-Party Websites

The SAVI ENTERPRISES website may contain links to websites or services operated by third parties.

SAVI ENTERPRISES does not control the privacy practices of third-party websites.

Visitors are encouraged to review the relevant privacy policy before providing personal information to an external service.

Where Your Data May Be Sent

Visitor comments may be checked through automated spam detection or website security services.

Customer order information may also be sent to third-party service providers where necessary for payment processing, shipping, delivery or order fulfilment.

Children’s Privacy

SAVI ENTERPRISES primarily offers products and services intended for adult customers, businesses and commercial users.

We do not intentionally request children to independently provide personal information for commercial transactions.

Changes to This Privacy Policy

SAVI ENTERPRISES may update this Privacy Policy from time to time to reflect changes in website functionality, business operations, products or privacy practices.

When an updated version is published, the revision date shown on this page may also be updated.

Visitors are encouraged to review this page periodically.

Contact for Privacy Requests

If you have a privacy-related question, correction request, deletion request, account concern or enquiry regarding the information associated with you, please contact SAVI ENTERPRISES.

We may request reasonable information to help verify the identity of the individual submitting a privacy request.