Return, Refund & Cancellation Policy

Eligibility for Return, Replacement or Refund

A product may be considered for return, replacement, repair, credit or refund where applicable if:

• A materially incorrect product was supplied.
• The product was received in a materially damaged condition.
• Required items or components are missing from the shipment.
• The product is materially defective on receipt, subject to technical verification where applicable.
• A sealed food or consumable product was delivered expired or otherwise materially inconsistent with the confirmed order.
• SAVI ENTERPRISES expressly agrees to accept the return for another reason.

The remedy provided may depend upon the product, nature of the issue, availability of replacement stock, manufacturer conditions and applicable law.

Reporting a Damaged or Incorrect Delivery

Customers should inspect the shipment as soon as reasonably possible after receiving it.

If a product is visibly damaged, incorrectly supplied, incomplete or materially different from the confirmed order, please contact SAVI ENTERPRISES promptly.

To assist with assessment of the claim, customers may be asked to provide:

• Order number or invoice number
• Customer name and contact details
• Product name and model
• Clear description of the issue
• Photographs of the product
• Photographs of the outer packaging
• Shipping label photographs
• Unboxing video, where available
• Serial number or batch details, where applicable

Machinery & Commercial Equipment

Machinery and commercial equipment, including ramen cooking machines and other electrical or food-service equipment, may require installation, testing or technical inspection.

A machine should not ordinarily be returned solely because the customer changes their mind after installation, operation or commercial use.

Where a technical issue is reported, SAVI ENTERPRISES may first arrange or request:

• Basic troubleshooting
• Photographs or video of the issue
• Error-code information
• Electrical or installation verification
• Remote technical assistance
• Product inspection

Depending on the verified issue and applicable warranty conditions, the appropriate resolution may include technical support, repair, replacement of an eligible component, product replacement or refund where applicable.

Accessories, Spare Parts & Components

Accessories, spare parts and machine components must be checked for compatibility before ordering.

A return may be considered where an incorrect component was supplied by SAVI ENTERPRISES or where the component is materially damaged or defective on delivery.

Products that have been installed, altered, damaged during installation or used in an incompatible machine may not qualify for a change-of-mind return.

Induction Bowls, Disposable Products & Packaging

Disposable products, induction-compatible bowls, food packaging and similar items may be eligible for an approved return when they remain:

• Unused
• Unwashed
• Undamaged
• In their original packaging
• In resalable condition

Opened packs, contaminated items, partially used quantities or products that are no longer in resalable condition may not be accepted for a change-of-mind return.

This does not affect claims concerning items that were supplied damaged, defective or materially inconsistent with the confirmed order.

Food Products, Ramen, Noodles & Beverages

Food, ramen, noodles, beverages and other consumable products require additional care because of food safety, storage, hygiene and shelf-life considerations.

Once a food or beverage product has been opened, used or consumed, it will ordinarily not be accepted for a change-of-mind return.

A claim may be considered where a product:

• Was delivered materially damaged
• Was incorrectly supplied
• Was expired at the time of delivery
• Had compromised or materially damaged sealed packaging on delivery
• Is otherwise eligible for remedy under applicable law

Product Category Summary

Non-Returnable or Restricted Products

Subject to applicable law and the circumstances of the individual transaction, a change-of-mind return may be restricted for:

• Products already installed or substantially used
• Commercial machinery used in business operations
• Opened food or beverage products
• Used disposable products
• Contaminated food-contact products
• Products damaged after delivery through misuse
• Products altered or modified by the customer
• Customised products
• Special-order products procured specifically for a customer
• Products imported specifically against a confirmed customer order
• Clearance products where a specific disclosed condition applies

The above does not remove remedies that may be available where a product is defective, incorrectly supplied or otherwise subject to mandatory legal rights.

Special Orders, Imported-on-Request Products & Customised Goods

Certain products may be sourced, imported, manufactured, configured or ordered specifically according to a customer’s confirmed requirement.

Once procurement, import, production or customisation has commenced, cancellation or change-of-mind return may not be possible.

Any special conditions relating to advance payments, cancellation or returns will normally be stated in the quotation or commercial communication before confirmation.

Bulk, Wholesale & Business Orders

Bulk, wholesale, institutional and commercial orders may have specific return, cancellation and refund conditions because inventory may be allocated or procured specifically for the purchaser.

Where a purchase order, quotation, invoice, contract or written commercial agreement contains transaction-specific conditions, those conditions will also apply to the order.

Order Cancellation Before Dispatch

Customers wishing to cancel an order should contact SAVI ENTERPRISES as soon as possible.

If an order has not yet been processed, procured, customised, packed or dispatched, cancellation may be considered subject to the applicable order conditions.

Cancellation is not automatically guaranteed merely because the product has not yet reached the customer.

Special procurement, customised goods and imported-on-request products may become non-cancellable once the relevant procurement process has commenced.

Cancellation After Dispatch

Once an order has been dispatched, it may no longer be treated as a normal pre-dispatch cancellation.

If a customer no longer wants an eligible product after dispatch, any approved return will be handled according to the applicable return conditions and shipping arrangements.

Refusing delivery without first contacting SAVI ENTERPRISES does not automatically create entitlement to a full refund.

Return Shipping Charges

Where SAVI ENTERPRISES Supplied an Incorrect or Eligible Damaged Product

Where a return is approved because SAVI ENTERPRISES supplied an incorrect product or an eligible product arrived materially damaged, reasonable return logistics may be arranged or reimbursed as communicated during claim approval.

Other Approved Returns

Where SAVI ENTERPRISES voluntarily accepts a change-of-mind return, the customer may be responsible for return shipping or transportation costs unless otherwise agreed in writing.

Customers should not independently ship large machinery or commercial equipment before receiving return instructions.

Condition of Returned Products

Where applicable, returned products should include:

• The original product
• Original packaging where reasonably available
• Accessories
• Manuals
• Cables and connectors
• Complimentary components included with the original product
• Invoice or order reference

Customers should package authorised returns appropriately to prevent further damage during transportation.

Inspection of Returned Products

Receipt of a returned product does not by itself mean that a refund or replacement has automatically been approved.

SAVI ENTERPRISES may inspect the returned product to confirm:

• Product identity
• Reported issue
• Physical condition
• Installation or usage status
• Missing components
• Signs of misuse or alteration
• Eligibility under the applicable policy

For technical machinery, manufacturer or technician assessment may be required before the final remedy is determined.

Replacement

Where replacement is approved, SAVI ENTERPRISES may replace the eligible product with the same model or item, subject to availability.

If an identical replacement is unavailable, the customer may be offered another appropriate resolution, which may include:

• Equivalent product, subject to agreement
• Repair
• Replacement component
• Credit adjustment
• Refund where appropriate

Refund Approval

A refund will be processed after the claim has been reviewed and approved in accordance with the circumstances of the transaction.

Where inspection of the returned product is required, refund approval may take place after the returned product has been received and assessed.

SAVI ENTERPRISES will communicate the applicable resolution after reviewing the relevant evidence, product condition and transaction details.

Refund Processing

Once a refund has been approved, SAVI ENTERPRISES will initiate the applicable refund using an appropriate payment method.

Refunds will generally be processed back to the original payment method where technically and commercially possible.

In the case of approved refunds relating to bank transfers or certain business transactions, SAVI ENTERPRISES may request verified bank information from the purchaser.

Shipping & Delivery Charges in Refunds

Where the return results from an eligible incorrect or materially damaged delivery attributable to the seller, applicable original shipping charges will be handled as part of the approved resolution where appropriate.

Where an optional change-of-mind return is accepted, original shipping or transportation costs may not be refundable unless otherwise agreed or required by applicable law.

Failed or Duplicate Payments

If a customer’s account has been debited but an order is not successfully created, customers should first check whether the amount is automatically reversed by their bank or payment provider.

If a duplicate payment has been successfully received by SAVI ENTERPRISES, please contact the company with the transaction reference so the payment can be verified.

Any verified excess payment will be addressed through the applicable refund process.

Warranty Claims Are Different From Returns

A product that develops an eligible technical issue after being successfully delivered and used may be handled under the applicable warranty or after-sales service process rather than as a normal return.

Warranty period, coverage and exclusions may differ depending upon the product.

Customers should refer to their quotation, invoice, warranty documentation or other written commercial terms for the applicable warranty.

Return & Refund Request Process

Customers should follow the process below before returning a product.

Do Not Send Products Without Approval

Customers should not return a product to SAVI ENTERPRISES without first contacting the company and receiving return instructions.

Unauthorised shipments may create delays, additional transportation costs or difficulty in identifying the relevant order.

Refused or Undeliverable Shipments

Customers are responsible for providing an accurate delivery address, PIN code, recipient name and contact number.

If a shipment is returned because of an incorrect customer-provided address, repeated delivery failure, unavailable recipient or unjustified refusal of delivery, additional shipping or re-dispatch charges may apply where permitted.

Product Price Changes

Product prices may change due to supplier prices, exchange rates, taxes, freight, availability or other commercial factors.

A price reduction occurring after a completed purchase does not by itself create a right to return the product or claim the price difference, except where otherwise agreed or required by law.

Promotional & Discounted Products

Promotional or discounted products remain eligible for remedies concerning genuine defects, damage or incorrect supply in accordance with applicable conditions and law.

Where a special promotional condition applies to optional change-of-mind returns, that condition will be disclosed with the relevant offer or transaction.

Complimentary or Free Products

Where a purchase includes a complimentary product, promotional item or bundled benefit, all associated items may be required when an approved full-order return is processed.

The value of any retained promotional item may be taken into account when determining the appropriate commercial adjustment, where permitted.

Customer Responsibility

Before purchasing, customers should confirm:

• Product specifications
• Dimensions
• Electrical requirements
• Installation requirements
• Compatibility
• Required quantity
• Delivery location
• Commercial suitability

SAVI ENTERPRISES encourages customers purchasing specialised commercial machinery to request clarification before placing an order if they are uncertain about product suitability.

Consumer Rights

This policy is intended to establish a clear process for handling returns, refunds, cancellations and product complaints.

Nothing in this policy is intended to exclude, restrict or override any statutory consumer right or remedy that cannot legally be excluded.

Where a mandatory legal requirement conflicts with a provision of this policy, the applicable mandatory legal requirement will prevail.

Changes to This Policy

SAVI ENTERPRISES may update this Return, Refund & Cancellation Policy from time to time to reflect changes in products, logistics, payment processes, business operations or applicable requirements.

The latest version of the policy published on the website will display its applicable update date.

Transaction-specific conditions contained in an accepted quotation, invoice, purchase order, warranty document or written commercial agreement may continue to apply to the relevant purchase.